Customer Experience Specialist

Location: Remote - Canada

About the Role:
We’re redefining customer service at Quantum Bank. As a Customer Experience Specialist, you’ll be the voice of our brand—solving problems, building trust, and delivering seamless support across multiple channels.
What You’ll Do:

• Respond to customer inquiries via phone, chat, and email
• Troubleshoot issues with empathy and efficiency
• Help customers navigate our digital banking tools
• Share insights with internal teams to improve services
  What You Bring:
• Excellent communication and interpersonal skills
• A customer-first mindset
• Tech-savvy and adaptable to change
• Bilingual (French/English) is a plus